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Water heaters are a common appliance in both residential andcommercial properties, designed to heat and store water for everyday use. Whena water heater failure results in a water-loss claim, understanding how thesystem functions and identifying the specific point of failure are critical toa complete evaluation.
In this episode of Evidence to Answers, forensic engineerMark covers how water heaters are typically installed and operated, includingboth traditional tank-style systems and tankless units. He explains the keyinstallation details that impact performance, such as proper connection ofsupply lines, the use of dielectric fittings, and the importance of temperatureand pressure relief systems. He also reviews the most common failure patternsseen in practice, including manufacturing and material-related issues,installation deficiencies, and maintenance or usage-related factors such ascorrosion, lack of routine maintenance, and normal wear over time.
This video is forinsurance adjusters, attorneys, and claims professionals involved in losseswhere a water heater is a factor. Documenting part numbers, manufacturerinformation, installation conditions, maintenance history, and the overallcondition of the unit before removal provides the foundation needed for acomplete and defensible evaluation.
